Shipping, Satisfaction & Refunds

SHIPPING

Please understand I'm a one woman show, not Amazon. I do my best to get items out as quickly as possible, but I also don't control shipping or postal services. Some items are in stock and will ship within 48 hours. Other items may need to be ordered, please allow 2-3 weeks for delivery. I will always do my best to get items to you sooner and communicate estimated wait times. If you need items quickly, contact me before placing your order.

Warranty Policy

I'm not satisfied until you are! I stand behind the quality of our products upon delivery. If you receive items that are not working upon arrival, you may request a credit or exchange within 10 days of the delivery date.

To qualify:

Claims must be submitted within 10 days of delivery.
Clear photos/videos of the defect must be provided.
Items must be unused and in their original packaging.
You may return the product for like exchange (if product is still available) or for a merchandise credit.
Return Shipping is at the expense of the Customer

REFUNDS (LIMITED COLLECTION)

Limited Collection items are sold in "as is" condition. The buyer agrees to buying a product in its current condition, without should the buyer discover a defect in the product after purchase. Merchandise credit can be issued on a per item basis (See item description for more information). Sorry, no refunds can be issued.

FINAL SALE/CLEARANCE ITEMS

Items are sold in "as is" condition. The buyer agrees to buying a product in its current condition, without should the buyer discover a defect in the product after purchase. Sorry, no refunds can be issued.

REFUNDS (ALL OTHER ITEMS)

Due to the intimate nature of the product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.